Shipping policy
Clear delivery information, whether your order is dispatched from our UK stock or directly from the USA.
- UK stock: allow up to 2 working days for processing, plus the delivery time below.
- Standard delivery: usually 2–3 working days after dispatch. Free on UK orders.
- Express delivery: usually 1–2 working days after dispatch. Free on eligible UK-stock orders over £75.
- USA-dispatched items: estimated delivery 1–2 weeks. These items are identified on their product pages.
UK-stock orders
We usually process orders within 2 working days, although many are dispatched the next working day. Delivery time starts after dispatch; choosing express delivery does not remove the processing time.
Standard orders travel with Royal Mail 2nd Class or Royal Mail Tracked 48. Express orders use Royal Mail Tracked 24. Available services and any express delivery charge are shown at checkout before you pay.
Items dispatched from the USA
Some products are dispatched from the USA and have an estimated delivery time of 1–2 weeks. The product page will identify these items. The standard UK-stock and express estimates above do not apply to them.
Working days & delivery updates
Working days are Monday to Friday, excluding bank holidays. Delivery times are estimates, not guaranteed arrival dates. Check the store banner for any temporary dispatch changes before ordering.
When your order is dispatched, we send a shipping confirmation email. If tracking is available for your service, the email will include the tracking details. If an order is later than expected, contact us and we will help investigate with the carrier.
Your delivery address — please check carefully
You are responsible for entering a complete and accurate delivery address at checkout. Please check the recipient name, house or flat number, street and postcode, including any information needed to locate the property.
If you spot a mistake, contact us immediately with your order number and the correct address. We will try to help, but cannot guarantee an address change once an order is being processed or has been dispatched.
An incorrect or incomplete address may delay delivery, cause delivery to the address supplied, or result in the parcel being returned to us. If a parcel is returned because of an address error you supplied, contact us to arrange the next step. You may need to pay the reasonable additional cost of resending it to the correct address. We will explain and agree any charge before resending.
If you request a refund instead, we will assess it under our returns policy and applicable consumer law. Any proposed deduction for costs caused by an incorrect address must be lawful, reasonable and explained to you; a refund is not automatically forfeited and we do not impose an automatic restocking fee for an address error.
This section does not remove your statutory rights or excuse an error by us or our delivery carrier.
Delivery to Europe
We deliver to Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, Romania, Spain and Sweden. We do not deliver to other European countries at present.
Delivery charges and weight limit
Europe delivery is charged by country and by the weight of your order. The charge is shown at checkout before you pay. We can only deliver Europe orders weighing up to 5 kg. If your order is heavier, checkout will show “Order too heavy for Europe delivery - please remove items”. Please reduce your order or split it into separate orders.
Delivery times
UK-stock items are dispatched from the UK within 2 working days and then usually take 3–10 working days to reach Europe with a tracked courier. Items dispatched from the USA usually take 1–2 weeks or longer. These are estimates, not guaranteed dates.
Import VAT, duties and fees – payable by you
For UK-stock orders sent to Europe, import VAT, customs duties and any courier handling or customs clearance fees are NOT included in the price or the delivery charge. They are charged by your country and collected by the courier or customs when your parcel arrives or before it is released. You must pay them to receive your order. The amount depends on your country, the value of your order and the courier, so we cannot tell you the exact amount in advance. Please check the rules in your country before ordering.
For items dispatched from the USA, the import charges are prepaid by us and included in the delivery charge shown at checkout. If you are asked to pay anything extra on delivery, please contact us.
Refused, unpaid or unclaimed parcels
If you refuse your parcel, do not pay the charges due on delivery, or do not collect it, the parcel will normally be returned to us, or it may be held or destroyed by customs after a period of time. Once we receive the parcel back we will refund your order less the actual costs we are charged, such as return postage, courier return fees, and any customs fees or charges billed to us. We will tell you the amount deducted. If the goods are not returned to us, or are returned in a condition where they cannot be resold (for example food past its best-before date), we may reduce the refund by a reasonable amount as permitted by law. This does not affect your statutory rights.
Need help?
Visit our contact page and include your order number. For returns, please read our 30-day returns and refund policy.