Shipping policy

Clear delivery information, whether your order is dispatched from our UK stock or directly from the USA.

At a glance
  • UK stock: allow up to 2 working days for processing, plus the delivery time below.
  • Standard delivery: usually 2–3 working days after dispatch. Free on UK orders.
  • Express delivery: usually 1–2 working days after dispatch. Free on eligible UK-stock orders over £50.
  • USA-dispatched items: estimated delivery 1–2 weeks. These items are identified on their product pages.

UK-stock orders

We usually process orders within 2 working days, although many are dispatched the next working day. Delivery time starts after dispatch; choosing express delivery does not remove the processing time.

Standard orders travel with Royal Mail 2nd Class or Royal Mail Tracked 48. Express orders use Royal Mail Tracked 24. Available services and any express delivery charge are shown at checkout before you pay.

Items dispatched from the USA

Some products, including Amazon US items, are dispatched from the USA and have an estimated delivery time of 1–2 weeks. The product page will identify these items. The standard UK-stock and express estimates above do not apply to them.

Working days & delivery updates

Working days are Monday to Friday, excluding bank holidays. Delivery times are estimates, not guaranteed arrival dates. Check the store banner for any temporary dispatch changes before ordering.

When your order is dispatched, we send a shipping confirmation email. If tracking is available for your service, the email will include the tracking details. If an order is later than expected, contact us and we will help investigate with the carrier.

Your delivery address — please check carefully

You are responsible for entering a complete and accurate delivery address at checkout. Please check the recipient name, house or flat number, street and postcode, including any information needed to locate the property.

If you spot a mistake, email contact@usainuk.co.uk immediately with your order number and the correct address. We will try to help, but cannot guarantee an address change once an order is being processed or has been dispatched.

An incorrect or incomplete address may delay delivery, cause delivery to the address supplied, or result in the parcel being returned to us. If a parcel is returned because of an address error you supplied, contact us to arrange the next step. You may need to pay the reasonable additional cost of resending it to the correct address. We will explain and agree any charge before resending.

If you request a refund instead, we will assess it under our returns policy and applicable consumer law. Any proposed deduction for costs caused by an incorrect address must be lawful, reasonable and explained to you; a refund is not automatically forfeited and we do not impose an automatic restocking fee for an address error.

This section does not remove your statutory rights or excuse an error by us or our delivery carrier.

Need help?

Email contact@usainuk.co.uk with your order number. For returns, please read our 30-day returns and refund policy.