Frequently Asked Questions

For UK-stock items, allow up to 2 working days for processing, followed by an estimated 2–3 working days for standard delivery or 1–2 working days for express delivery. Choosing express does not remove the processing time.

Working days are Monday to Friday, excluding bank holidays. These are estimates, not guaranteed arrival dates. Please check the store banner for temporary dispatch changes and read our delivery information.

Standard delivery is free on UK orders. Express delivery is free on eligible UK-stock orders over £50. Available services and any express upgrade charge are shown at checkout before you pay.

UK standard orders use Royal Mail 2nd Class or Tracked 48; express orders use Royal Mail Tracked 24. Express UK delivery estimates do not apply to items dispatched from the USA. See our shipping policy for details.

Some products, including Amazon US items, are dispatched from the USA. These are identified on their product pages and have an estimated delivery time of 1–2 weeks.

Check the delivery information on the individual product page before ordering. The standard UK-stock and express timeframes do not apply to these items.

We send a shipping confirmation email when your order is dispatched. Where tracking is available, you’ll find the details in that email. You can also visit Track Your Order.

If tracking has not updated or your order is later than expected, contact us with your order number and a description of the issue. We’ll help investigate with the carrier. Not every delivery service includes tracking.

Tell us you would like to return your purchase within 30 calendar days from the day after delivery, then send it back within 14 days of telling us. Use our contact form and include your order number and the items concerned.

Our extra change-of-mind period beyond the statutory cancellation period covers unused, untested goods in their original packaging. Unsealed goods unsuitable for return for health or hygiene reasons are excluded from statutory change-of-mind returns. Your rights for faulty or misdescribed goods remain.

You pay return postage for a change of mind. We cover reasonable return costs for faulty, damaged or incorrect goods; contact us to arrange this. See our full returns and refund policy for conditions, the return address and refund timings.

Yes. USA in UK specialises in genuine US health and beauty products. You can read more about us and the brands we offer.

US and UK formulas can differ, so check the individual product details and follow the label directions. If you have a question about a particular item, contact us.

Where a restock alert button is available on an out-of-stock product page, select it and follow the prompts to request a notification.

If you cannot see an alert option or would like to ask about availability, contact us with the product name or link.