Refund policy

Last updated: 7 September 2026

30-day returns

You can tell us that you wish to return your purchase within 30 calendar days from the day after delivery. Please use our contact form, quoting your order number and the items concerned. You can also write to the address below. Send the goods back within 14 days after telling us.

Our additional change-of-mind period beyond your statutory cancellation period applies to unused, untested goods in their original packaging. Your statutory right to inspect goods is not removed by this condition. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning.

The statutory change-of-mind right does not apply to sealed goods unsuitable for return for health protection or hygiene reasons once unsealed. This does not remove your rights if goods are faulty or not as described.

Faulty, damaged or incorrect goods

Please tell us promptly if there is a problem. There is no seven-day deadline that removes your statutory rights. Faulty or misdescribed goods may qualify for a refund, repair or replacement under the Consumer Rights Act 2015, including the usual 30-day short-term right to reject. We will cover reasonable return costs where the goods are faulty, damaged or incorrect; contact us to arrange the return.

Returning your items

Returns, USA in UK
16 Heron Drive, Meon Vale
Stratford upon Avon, CV37 8YH
United Kingdom

For change-of-mind returns, you pay the direct return postage. Keep proof of posting. We will not charge return postage twice or make an automatic deduction where you have already paid it.

Refunds

Refunds are made to the original payment method. We aim to process them within 7 working days. For statutory cancellations, we refund within 14 days of receiving the goods or evidence that you have sent them back, whichever is earlier. Where no goods were supplied, we refund within 14 days of cancellation. Any shorter legal deadline takes priority.

When an entire order is cancelled under your statutory rights, we also refund any standard outbound delivery charge paid. An upgrade above the least expensive standard delivery option need not be refunded. Free delivery has no delivery charge to refund.

An uncollected parcel does not automatically forfeit your payment. Please contact us to resolve a returned or undelivered parcel; any cancellation or refund will be handled under your legal rights. Non-collection alone is not notice of cancellation.

Gift cards are excluded from our additional voluntary return offer, but any statutory cancellation or other rights still apply. This policy does not limit your statutory consumer rights.